Last updated: July 14, 2026
1. Information We Collect
- Identity details: Name, email address, phone number, emirate.
- Complaint content: Company name and details provided in the form.
- Technical data: IP address, browser type, time of visit (for security purposes).
2. Purpose of Data Collection
We use your data to document your complaint, forward it to the relevant company, communicate with you regarding its status, and improve platform services.
3. Storage & Retention
Data is stored on secure servers and retained for as long as necessary to process the complaint and for a reasonable additional period for legal or operational purposes, up to a maximum of 24 months.
4. Cookies
We use essential cookies required to run the site, and we may use analytical cookies to understand site usage and improve your experience.
5. Data Sharing
We do not sell your data. We share complaint details only with the involved company and technical service providers subject to confidentiality obligations.
6. Security
We implement technical and organizational measures to safeguard your data, including encryption in transit and periodic access reviews.
7. Your Rights
- Right to access your data.
- Right to correct or update it.
- Right to request deletion subject to applicable policies.
- Right to withdraw consent for processing.
To exercise any of these rights, contact us at moetshakawi-uae@gmail.com.
8. Policy Updates
We may update this policy from time to time. Any updates will be posted on this page along with the latest revision date.