Last updated: July 14, 2026
1. Nature of the Platform
Consumer Complaints Platform is an entirely private and independent entity, not affiliated with or representing any UAE government body. It functions as an intermediary to document consumer complaints regarding private companies.
2. Platform Responsibilities
- Documenting the complaint and issuing a reference number.
- Attempting to route the complaint to the concerned company through official channels.
- Maintaining user data confidentiality in accordance with the Privacy Policy.
3. User Responsibilities
- Providing accurate and complete information.
- Refraining from using the platform for unlawful or abusive purposes.
- Respecting third-party rights and refraining from defamation or slander.
- Refraining from sending duplicate or automated submissions.
4. Limitation of Liability
The platform does not guarantee complaint resolution or financial compensation. We are not liable for decisions made by the involved companies, nor for any direct or indirect damages resulting from use.
5. Prohibited Content
The platform reserves the right to reject or remove any complaint containing offensive, discriminatory, threatening, or unlawful content without stating reasons.
6. Independence
We reiterate that the platform is an independent private entity and does not represent any government, judicial, or official body in the UAE.
7. Amendments
We may update these terms at any time. Continued use of the platform constitutes acceptance of the amended terms.
8. Governing Law
These terms are governed by the laws of the United Arab Emirates.